An Internet bot, also known as web robot, WWW robot or simply bot, is a software application Some bots communicate with other users of Internet-based services, via instant messaging (IM), Internet Relay Chat (IRC), or another web interface IM and IRC · Commercial purposes · Malicious purposes · See also. You are a business. You want to sell more stuff. You want your customers to be happier. Here's how Bots and AI can help. At Small Robot. Enable teams to conversationally interact with external services or your custom code by building bot users. A conversation between @celeste and @officebot.